Google reviews can make or break your business. Sadly, there are people who do leave negative or even downright mean Google reviews. But what, if anything, can you do about it?
Here we walk you through how to delete a Google review—or at least how to try. Google reviews are the internet’s “word-of-mouth,” influencing potential customers before they even visit your website or walk in your store.
Ultimately, having both good and bad reviews on Google isn’t the end of the world. In fact, having a couple negative reviews mixed in with mostly positive reviews is a good thing—it shows that you are a real business and that you didn’t just beg your friends to say nice things about you.
However, in the case of a truly nasty or possibly fake review, it’s worth it to do what you can to delete the Google review.
How to Delete a Google Review of Your Business that is Bad
Unfortunately, there isn’t a button that reads “delete Google review.” However, if you are the owner of the business that has received a bad review, there are different ways you can go about getting the review removed.
Respond to the Review
One of the first steps the business owner should take for how to delete a Google review is to respond to the reviewer who left the review. Say the right thing, and the customer might choose to remove the Google review on their own. At the very least, you can mitigate the damage as other potential customers will get to see your side of the story and learn a bit about your customer relations skills.
Here are 3 vital tips to keep in mind when responding to a negative review:
Respond kindly and be nice
Do not get defensive, and don’t make it personal
Keep the response brief and to the point
These three tips could be the key and make the difference between the reviewer retracting the bad review or letting it stand. Ask the person to contact your company so that you can investigate the issue that caused them to leave a bad review in the first place. If they do follow up, do everything you can to help them have a positive experience.
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How to Respond to a Google Review
Not sure how to log in so you to respond to the review? Google makes it pretty simple. Follow these steps:
First, make sure you’ve claimed your business listing—that is, registered yourself on Google as the owner. This will give you access to the listing on Google’s search results so you can edit information such as the website or hours—and respond to reviews. Claim your business by visiting Google.com/business and entering details about your business.
Sign into Google My Business (you’ll set this account up in step 1 if you haven’t already) and select the location (if you have multiples) with the review you’d like to respond to.
In the menu, select “Reviews.” Then click “Respond” next to the review you would like to address.
Type your response and click “Submit.”
Flag the Review
If you believe you have received a review that is fake, inappropriate, or promotes a competitor you can flag it to be reviewed by Google for removal. Only reviews that violate Google policy will be removed.
Follow these steps to flag a review:
Log into Google My Business.
Select the location (if you have multiple)
In the menu, select “Reviews”
Find the review in question. Click the three-dot menu , then select “Flag as inappropriate.”
It can take several days for someone at Google to review your request and determine whether they will delete your Google review. If possible, ask other people to flag the review also, as this might draw more attention to an offensive review and encourage Google to remove the Google review.
Report to Google Small Business Support
Flagging the review and/or responding to the unfair comments sometimes gets the review removed. But if those strategies fail, the next step is to report the review to Google Small Business Support.
To contact Google’s support for businesses, follow these steps:
Go to support.google.com/business
On the top right of your browser, select “contact us”
Select “customer reviews and photos,” and then “manage customer reviews”
Choose to receive help via phone, web chat, or email
Using any of these methods, you can expect help within 24 hours. If you choose to contact Google via email or chat, it is helpful to have a screenshot of the review in question ready to go.
You can also send a tweet to the Google My Business team (@GoogleMyBiz) from your company Twitter account. Someone may reply to you and you can take things from there. You could also search for and seek advice about the removal of reviews in the Google community support forum.
The Next Step
When someone from the support team gets in contact with you, it is up to you to explain why the review should be removed. Be ready to tell them why you think the review is false or in violation of policy and to defend your request to get it removed.
In some cases, the member of the support team may tell you that they will escalate the review to a specialist, who will make a decision about the outcome. You will again have to wait for an email confirmation or phone call from the member of the support team who helped you. Hopefully, they will be contacting you with good news.
How to Remove a Review You Left on Google
Have you ever left a bad review for a business and then had second thoughts? If you realize your review might have been unfair, you might be asking yourself if you can delete a Google review you wrote. So how do you go about it?
You probably left the review using Google Maps. If so head back to Maps then follow the steps below:
In the left-hand corner and you will see the icon for the menu, with three lines. Click this.
Head to “Your Contributions” and then pick “Reviews.”
Find the review that you want to delete in the list under Reviews.
Click on the “More” icon (the three dots, one above the other).
You can then choose to either edit the review that you left or delete the review.
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Is It Possible To Remove a Google Review?
In short, yes. There are steps you can take if you feel that your company has been wronged with a review or a review has been faked. Google reviews and complaints can be the death of any business but are more detrimental to small or new businesses. The good news is that you can dispute a Google review. However, it is not an easy process and it can be frustrating.
Unfortunately, it is not as simple as going to your own account on Google and removing the review yourself. You can contact Google with the hope that they will remove the review, but there is no guarantee that Google will listen to what you have to say and remove the review for you. However, it’s probably still worth a try.
Hopefully, by now you will have a solid understanding of how to delete a Google review by following the steps outlined above. Remove a Google review that is bad and get your business back on track.
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Why do I need to worry about negative reviews?
Bad reviews directly affect your business’ bottom line by driving away customers. According to a ReviewTrackers survey, 94 percent of consumers report that an online review persuaded them to avoid a particular business. This number is worrisome because a company’s online profile is now one of the main ways that people learn about it. In 2017, 93 percent of consumers checked online reviews when deciding whether or not to do business with a local firm.
Online reviews also carry a lot of weight with consumers. Research from BrightLocal reveals that 85 percent of people value reviewers’ opinions as much as they would a friend or family member’s personal recommendation. Moreover, 40 percent of individuals would avoid a business because of a negative review.
Besides turning away potential customers, bad online reviews can hurt your company’s SEO. In a recent survey conducted by Moz, online reviews accounted for up to up 10 percent of local search engine ranking decisions. Thus, having a number of poor reviews can cause your company’s website to appear farther down the page in a Google search.
What are my options for dealing with bad reviews?
Before you can begin to address your negative reviews, you’ll need to identify which ones are the most problematic. To accomplish this, you can do a number of Google searches for your company name and see what negative content comes up. When deciding which reviews to tackle first, you’ll want to take into account how high they rank in your search results. The higher on the page they appear, the more likely it is that a potential customer will read them. You should also look up your company on the most popular online business review sites, such as Angie’s List, Insider Pages, and Google My Business.
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Read all of your reviews carefully, searching for common complaints that you need to address or issues that you’ve already fixed. Is a single unhappy customer responsible for posting most of the negative comments? Are any of the reviews obviously fake?
Once you’ve identified which negative reviews to target, you can decide how you want to manage them. You have several options: You can fix your business to solve the problem and avoid getting any more bad reviews, you can try to get the site to delete them, you can respond to them in hopes of resolving the reviewer’s complaint and getting them to revise their review, or you can publish so many positive reviews that you essentially drown out the negative voices. The best results, though, usually come from combining all four strategies.
how to handle negative reviews
1. Repair your business
The first step is to see what you can do to address those common complaints. While you should only give so much weight to rude and abusive reviews, if the same problem keeps coming up, it’s likely affecting far more customers than just those willing to complain on the Internet. Find and address those problems before you do anything else; listening to your critics and acting accordingly is your most effective tool for preventing bad reviews on the Internet.
2. Erase negative reviews
It seems like such a simple solution: Just ask the website to delete the review! Sadly, eliminating bad reviews is never this easy. The problem is that, according to Section 230 of the Communications Decency Act, websites aren’t liable for what their users post.
Whatever you do, don’t hire anybody who promises to remove content from review sites for you. Companies that promise to do this are most likely trying to scam you. Most people find that after they pay for bad reviews to disappear, the content keeps coming back, which means they end up having to repeatedly pay to keep it at bay.
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Review sites generally have a set of very strict guidelines (usually listed in their Terms of Service) for removing content. Often, the review has to be personally threatening or profane for a site to agree to remove it. Likewise, if you can demonstrate that the individual who wrote the content is actually a business competitor, someone you are battling in a lawsuit, or a fake reviewer, then the site will probably delete the content.
Remember, though, that the process for deciding to remove negative reviews is entirely subjective, and the final decision rests with the website. Therefore, there is no guarantee that the website in question will agree with you about the inappropriateness of the content. Reviews that sound calm and reasonable are extremely difficult to remove, regardless of how wildly inaccurate they may be.
You will have to adjust your tactics, as well as your expectations, for each site you are trying to remove content from. The following are some strategies for a handful of specific popular review sites:
Angie’s List
Angie’s List won’t remove any review unless it meets the following three conditions:
The member who posted it asks to have it removed.
The issue the review describes is resolved as part of a Complaint Resolution.
Angie’s List verifies that the review was fraudulently posted.
Thus, your best bet is to contact the unhappy reviewer and work with him or her to resolve the issue.
A surprising number of Angie’s List users will voluntarily remove their negative reviews if a business owner goes out of his or her way to correct the problem that led to the bad review. In fact, this is the number-one way to remove bad online reviews from Angie’s List. Additionally, making the reviewer happy might win you back a customer who otherwise would have been lost for good.
Insider Pages
To remove a bad review on your company’s Insider Pages site, you’ll need to make sure that you’ve claimed the listing. If you haven’t yet created an account, you’ll need to do that first and then search the site for your company name. When you arrive at your company’s page, just click the “Claim Business” link.
Take control of your business’s online reputation.
TALK TO AN EXPERT
Once you’ve verified your account information, you can report a bad review as “abuse.” Simply go to the review in question and click the “Report Abuse” button. Insider Pages employees will then look at the content to see if it violates the company’s Terms of Service. If it does, then Insider Pages will delete the review. If not, then the review will remain. There is little you can do to dispute the site’s decision. This is why it’s vital that you look into other ways to address the negative review.
Insider Pages offers business owners a way to respond to reviews, and doing so is a great way to not only resolve the disgruntled customer’s issue, but also show potential customers that you are a professional who cares about your customers’ satisfaction. To post a response, just click “View/Update Business Profile” and then click “Respond to Reviews” at the bottom of the page. When you are done with your response, click “Update Response.” Bear in mind though that the site doesn’t let you respond to reviews from Citysearch users.
Google My Business
Google My Business reviews are notoriously difficult to remove. However, the site does offer a way to flag reviews to bring them to the attention of Google employees. If the review violates the site’s policies regarding Prohibited and Restricted Content, then Google will delete it. Simply select “Reviews” from the My Google Business menu, find the review you want to flag, and click the three vertical dots menu. Finally, click “Flag as inappropriate.” This last item will be “Flag review” if you are using the mobile app.
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Regardless of whether you end up flagging a bad review, the best approach for dealing with negative Google My Business reviews is to quickly and calmly respond to them. To do so, you must first verify that the business is yours.
3. Respond to negative reviews
Your next tool is to simply respond to reviews. Especially for sites that refuse to delete bad online reviews, replying to a review can be a powerful tool because it turns a one-sided view of your business into one where a potential customer can see both sides of the problem.
When it comes to replying, there’s a set of rules you need to stick to for the best effect:
Use common courtesy. Being polite forces the critic to also be polite; especially if there’s a rude review, it will force a contrast between the raging critic and the polite business owner.
If you are at fault, apologize and see what you can do to resolve the situation. Often, demonstrating that you’ve heard their complaints and that you care can do a lot to excise a bad review.
If there’s another side to the story, lay it out clearly and concisely without blaming the critic. Making the critic aware of information he or she may not know (or pointing out information they’ve purposely left out) helps mitigate a bad review.
Never make legal threats or “out” the critic under their real name; doing so can get your response removed, and legal threats are empty anyway.
Take control of your business’s online reputation.
TALK TO AN EXPERT
4. Bury negative reviews
Another highly effective tactic for dealing with negative reviews is to simply force a contrast between a handful of bad reviews and a flood of good ones. Encourage your customers to review you on websites by including links on your website, in your social media presence, and in your email signatures. Post signs asking those with a positive experience to review you online and those with a bad one to come see you personally to talk about it. The flood of positive reviews will often be a powerful counter to even the most vitriolic critic.
In addition to generating positive reviews, it’s a good idea to create other content that will rank higher than your negative reviews in a Google search results page. This content can include social media posts, articles, or listings on business websites.
How do I keep negative reviews from affecting my business again?
Don’t assume that you can ignore your company’s online reputation after you have successfully addressed your bad reviews. You will need to continually monitor your search results to stay on top of any negative content.
If you need help dealing with negative reviews, contact ReputationDefender for a free consultation. We’ll help you build up a positive presence online to counteract even the worst review. In the end, you should be the one in charge of defining your company’s reputation, not strangers on the Internet.
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How to remove bad reviews from Google local
Do you want to know how to delete google reviews posted by others?
It can be extremely difficult as you know! Google will not just remove a review because you don’t like it. And some of these reviews will be from other websites that are being displayed on page 1.
We know how to remove bad reviews from google maps. Google Business listings, TripAdvisor, Yelp etc… We have extensive knowledge of removing bad reviews, and negative search results of all types.
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No it is not. In fact some bad reviews might be some
How to remove negative reviews from Google search results
There are 3 ways to get rid of negative content from Google search results
1 – Remove the content at the source
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