In the last few years, the usage of social media platforms for interaction has increased widely. Many users post on sites like Google, Twitter, Facebook, and other sites that are usually 70 per cent of that posted content is malicious and even sometimes mean-spirited. It often intended to hurt the reputation and public image of others.
Though sharing something negative or related to criticism is not illegal or cannot lead to a lawsuit. But if it is directly targeted to defame someone’s image, it can end up with some serious legal rights.
What if someone has Posted Malicious Comments about you on Google?
That depends on the situation. First, you need to analyze the fact and reality of that fact presented about you either in verbal or written form. If you find that comment of review defamatory, in that case, you should immediately use your right to protect your reputation. Consult with legal lawyers to sue the lawsuit against the person who said or posted that content about you.
How to Find out that the Statement is Defamatory?
Bad Google reviews or Facebook comments, or defamatory tweets can make or break a business or an individual image within seconds. A single negative comment, review, remark, or statement given online is enough to drive a prospective buyer or customer away. With some comments being snarling malicious attacks, the question arises as to whether such a public declaration of negativity is defamation or not?
Defamation means saying or writing stuff about anyone that harms the reputation of that individual. Radio, television celebrities and big businesses or companies often face these kinds of comments or reviews as compared to common men. To be proved as defamatory, a claim must be portrayed as accurate but, in reality, inaccurate.
What to do?
If the content isn’t that severe and you can handle it without a lawsuit, here are some steps that you can follow (if it is worst and can harm you, follow the above-given step and immediately content with an attorney to solve the matter legally):
Reply to the review or comment positively:
The first measures that the business owner must undertake to delete a Google review are to react to the compliment. Tell the truth, and the consumer can opt to delete the Google review or comment on their own. At the very least, you will minimize the harm, as other future clients can see your side of the story and realize a bit about your user experience capabilities.
Flag that malicious review
If you feel that you have got a false, unsuitable rating or promotes a rival, you can flag it to be checked by Google for deletion. Just comments that breach Google’s guidelines will be deleted.
Follow these measures to flag a review:
Check into “My Business” in Google.
Choose the place (if you have numerous)
Pick “Reviews” from the panel.
Discover the review in question. Tap on the three-dot menu, then pick “Flag as inappropriate.”
It can take a few days for them at Google to evaluate your application and decide if they will remove Google reviews or not. If feasible, ask others to flag the review as well, as this could attract more attention to the scathing review and prompt Google to delete that review fastly.
Reach Google Small Business
Flagging the comment or review and/or responding to negative remarks often let that content being removed. o But if these methods fail, the next move is to report that review to Google Small Business Support. To
contact Google support, take the following steps:
Search support.google.com.
Scroll down and pick “email us.”
Pick “Customer Feedback and Videos,” and then “Manage customer reviews.”
Choose to get assistance via mobile, live chats, or email.
Using all of these approaches, you may expect assistance within 24hrs. If you want to approach Google via chat or email, it’s great to have a screenshot of that negative review in your email or chat question ready to go.
The next move:
If someone from the support team comes into touch with you, it’s up to you to justify why the review must be deleted. Be prepared to tell them that you consider that review is inaccurate or in violation of the guidelines and justify your request to delete it.
Most probably, by now, you may have a strong understanding of how to remove malicious comments from Google by taking the steps listed above. Delete a negative Google review now and get your business back on track.