Remove Negative TrustPilot Reviews for Your Business

By Remove Bad Reviews / On / In Delete Bad Reviews, Remove Bad Reviews, Remove Bad Reviews in Google, Remove Business Reviews, Remove Malicious Comments, Remove Negative Reviews, Remove Negative Search Results, Remove Search Results, Reputation Management

Trustpilot is a popular online review platform that allows consumers to leave reviews about businesses. While having positive reviews can be a great way to attract new customers, negative reviews can have the opposite effect and damage your reputation.

Here are some steps you can take to remove bad reviews from Trustpilot:

  1. Respond to the review: Before trying to remove a bad review, it’s important to respond to the reviewer and try to address their concerns. This shows that you care about your customers and are willing to work to resolve any issues they may have had.
  2. Flag the review: Trustpilot allows businesses to flag reviews that violate its content guidelines. This includes reviews that are defamatory, fraudulent, or contain hate speech. If you believe a review violates these guidelines, you can flag it and request that it be removed.
  3. Request a second opinion: If you feel that a review is unfair or inaccurate, you can request a second opinion from Trustpilot’s content integrity team. This team will review the review and determine whether it should be removed.
  4. Use a reputation management service: Reputation management services like Reputation Ace can help you remove bad reviews from Trustpilot and other online review platforms. Our team of experts can work with you to develop a customized strategy for removing negative reviews and improving your online reputation.

It’s important to note that removing bad reviews from Trustpilot can be difficult and may not always be possible. In some cases, the best course of action may be to focus on improving your products or services and generating more positive reviews to outweigh the negative ones. By providing great customer experiences and actively seeking out positive feedback, you can build a strong online reputation that attracts new customers and helps your business grow.

Call us free on 0800 088 5506

Email us now info@reputationace.com

https://www.reputationace.com

 

The Importance of Reputation Management:

By Remove Bad Reviews / On / In Business Reputation Management, Remove Bad Reviews, Remove Bad Reviews in Google, Remove Business Reviews, Remove Negative Reviews, Remove Negative Search Results, Remove Search Results, Reputation Management

How to Hide Negative Information About Yourself Online

Your online reputation is one of the most valuable assets you possess in the digital age. In a matter of seconds, a quick Google search can reveal your personal information, professional accomplishments, and any negative information that may be associated with your name. With the increasing amount of personal and professional information available online, it’s more important than ever to ensure that your online reputation is positive and accurate.

However, hiding negative information about yourself online is not as easy as it may seem. There are many pitfalls and challenges to navigate, and even the smallest mistake can have significant consequences. In this article, we’ll explore some of the most common challenges of reputation management and why a reputation management company may be your best bet for quickly improving your online reputation.

The Pitfalls of Reputation Management

  1. Inaccurate Information: The first challenge of reputation management is dealing with inaccurate information about yourself. This could be anything from a misleading article, a false review, or an outdated profile. Once this information is online, it can be difficult to remove, and it can spread quickly, affecting your personal and professional reputation.
  2. Search Engine Optimization (SEO): Another challenge of reputation management is the way search engines rank and display information. Search engines use complex algorithms to determine which results to display at the top of the search engine results pages (SERPs). Negative information about yourself can easily get ranked higher than positive information, making it even more difficult to hide.
  3. Online Defamation: A common pitfall of reputation management is online defamation. This occurs when someone intentionally spreads false information about you with the intent to harm your reputation. Dealing with online defamation is difficult, as it requires legal action to remove the information.

Why a Reputation Management Company is Your Best Bet

A reputation management company can help you navigate these challenges and quickly improve your online reputation. With the expertise and experience in online reputation management, a reputable company can help you:

  1. Remove inaccurate information: A reputation management company can help you remove inaccurate information from the web by using various techniques such as content removal, search engine optimization, and legal action.
  2. Improve your search engine ranking: A reputation management company can use SEO strategies to improve the ranking of positive information about you on the SERPs. This can help push negative information further down the page, making it less visible to those who search for you online.
  3. Monitor your online reputation: A reputation management company can continuously monitor your online reputation and alert you to any new negative information that may appear. This can help you quickly address any new threats to your reputation and maintain a positive online presence.

Reputation Ace can help repair your search results in Google

In today’s digital age, your online reputation is more important than ever. Hiding negative information about yourself online is a complex and challenging process, but a reputation management company can help you achieve quick and effective results.

If you’re looking to improve your online reputation, contact Reputation Ace, a leading reputation management company.

With a team of experts, they can help you protect and improve your online reputation.

Contact them at 0800 088 5506 or email info@reputationace.com and start protecting your online reputation today! #reputationManagementCompany

What to do if your Business attacked by Online Trolls?

By Remove Bad Reviews / On / In Business Reputation Management, Remove Bad Reviews, Remove Malicious Comments, Remove Negative Reviews, Remove Negative Search Results

You may have an online presence if you have a small business. 

At any point, you’re going to be in the ring of online troll fire. And if you’re devoted to authenticity, integrity, and honesty, and if you’re committed to promoting what you strive for in your online business and lifestyle, just one experience with trolls can be disastrous.

 

 

  • Respond to online trolls?

 

 

Conventional wisdom is that companies should reply to everyone on media platforms. If anyone takes the time to reach out to an organization, they deserve to be acknowledged.   Although online trolls try to provoke a reaction, so should you get involved or not? 

 

First, don’t immediately conclude that every derogatory comment is a troll. Be patient, an individual might have a valid concern that needs to be answered, even though it has been phrased in an unnecessarily offensive way. But if you know they’re really trolling, it’s time to take action.

 

  •  Reply back with facts   

 

If your trolls propagate misleading information or misrepresent, then it’s necessary to provide the details and facts. 

 

The easiest way to do so is to provide a FAQ section or info on your site to which you can refer. This indicates that you have already discussed the topics in concern and that you are not responding to a specific position. 

 

 

  • Yield positivity and create a culture of encouragement 

 

 

The best way to tackle harsh feedback and ratings is to create a constructive and welcoming culture. When talking to trolls, concentrate less on influencing the opinion of the troll and much more on what kind of message it sends to those who read it.

 

 

  • The web should be a place for sharing and connecting 

 

 

Internet and social media networks such as Facebook, Twitter and Instagram offer fantastic opportunities to exchange information and connect with the world around you. It offers an efficient way for companies and brands to connect with customers and users. 

 

Most companies will have to negotiate with internet bullies at some point. Designing a clear strategy on how to deal with online trolling for your organization can combat trolls and ensure that your staff knows how to adapt is a crucial first move.

What to do if your Business attacked by Online Trolls?

 

 

 

 

How To Remove Negative Reviews From Google Search Results

By Remove Bad Reviews / On / In Business Reputation Management, Delete Bad Reviews, Personal Reputation Management, Remove Bad Reviews, Remove Bad Reviews in Google, Reputation Management

Online reviews are the modern day word-of-mouth, and small business owners know how crucial positive word-of-mouth can be to their success.

Getting positive online reviews can result in gaining more customers for your business, while negative reviews can lead to potential customers avoiding your company altogether. You might think, why not avoid reviews altogether? Well, we’re here to tell you that to show up in Google searches and Google Maps listings, you’ll want to have frequent reviews left by your customers on Google My Business.

Turn Fans Into Reviewers – CTA

Here are some fast facts about the effects that online reviews will have on your business in 2019:

87% of consumers say a business needs to have a three- to five-star rating before they will use them (Source)
73% of consumers think reviews older than three months aren’t relevant (Source)
Customers spend 31% more with a company that has excellent reviews (Source)
On average, one bad review can cost you 30 customers (Source)
88% of consumers who conduct local business searches on a mobile device either call or visit the business within 24 hours (Source)
46% of all searches on Google are seeking local information. (Source)
These statistics should convince you of the importance of having good online reviews. For those of you who know that reviews are important, but only have bad reviews, let’s talk. Shouldn’t it just be easy to delete these? Unfortunately, that isn’t the case. These negative reviews could cost you tons of new customers every day.

Negative Review Sites on Google

The Business of Customer Complaint Sites
It’s tough to get anything taken offline—especially when some websites monetize customer complaints. In an ideal world, every fake or false thing said about your company could be removed easily and immediately.

There used to be only a couple of ways customers could complain if they didn’t like a product or a service. In the past, customers could complain about the business to a friend, or request to speak to the manager to try and find a solution. Now, consumers are much more empowered with social media and the internet. People use the web to find local businesses, compare prices and services, and make purchasing decisions. Bad and fake reviews can spread from Yelp to social media, to customer complaint sites.

A customer complaint website has the sole purpose of collecting bad or false reviews, only to charge a fee to get removed. These sites are meant to warn other consumers of scams, but they are not always used according to that intent. They say you can request a removal but again, usually come with a cost.

Review Management Software – CTA

Some users abuse these sites and use them to spread damaging or untrue comments about businesses. It could be a former employee trying to sabotage a company or a very upset customer. Either way, your business suffers from these bad reviews on complaint websites.

So, how do you keep negative reviews from showing up in Google search results? While improving the customer experience is always a good move, you will still need online damage control in the interim.

Don’t let bad or fake reviews ruin your mood or online reputation! Check out these steps to stop negative reviews from showing at the top of Google searches.

How To Remove Bad Reviews from Google Search Results

6 Steps to Push Bad Reviews Out of Google Search Results
Since you can’t remove the bad reviews, the next best thing you can do is to bury the bad with the good. Here are some steps to take in reversing your negative search results and make them positive again.

Step 1: Have a plan to attack those negative keywords
When it comes to search results, your keyword authority is very important. No control over your keywords can mean negative search results! If there is negative content associated with your business name, you will want to try to outnumber it. To do this, find all the negative keywords that come up when you search your company. Then, work to create positive content using those same keywords. In time, you’ll push down negative results and raise positive results. Eventually, you’ll regain control of your online reputation.

Reviews – Manage – CTA

Step 2: Claim and manage public profiles for yourself and your business
To help drown out the bad comments, create social media profiles for both yourself and your business. Make a Facebook Business Page, confirm your Google My Business account, and set up as many online listing for your business as you can. Social accounts like Twitter and Instagram can also help in owning your businesses brand. The more online profiles you claim, the better online authority you have. Plus, these social media accounts often beat out other types of content in search results.

You can take it a step further and also join communities and forums surrounding your industry. The same idea as above is at work: you are creating new, accurate information online that is associated with your personal and business names. In doing so, you bury the old, bad information.

Claim social media profiles

Step 3: Comment publicly in these industry blogs, forums, and social media
If you joined a forum such as Quora, make a point to comment on topics often. Showing up online while you give advice is a great way to solidify your expertise. Try commenting with support or positivity on neighboring companies’ social media posts. The public will see your business as approachable and friendly.

Remember, anything you say online can be traced. When commenting and posting on social media, practice a little self-censorship. It’s worth it. Posting intelligent, well-written content about your industry can make you more professional and established.

Facebook – Show How Facebook Reviews – CTAStep 4: Do something newsworthy and promote it with a press release
A press release is a great way to get mentions in the media. Be careful though, not to push out news releases every single time something happens. It is worth knowing that not all news is newsworthy. Sure, a new piece of equipment is exciting to you, but it’s not deserving of an entire press release. Instead, exercise your creativity. Brainstorm new ways to create buzz around your business.

The goal of many marketing campaigns is to generate a buzz. Craft up a clever social media campaign, run a contest, or host a local event to make the news. However, don’t expect to receive automatic media coverage simply because you hoped for it. To get press hits, send out a well-written press release to media contacts who are best-suited to receive the information. Doing this can help down out those negative search results with pages upon pages of good press.

Step 5: Link your promotions to priority pages
Lastly, to manage what shows up in your Google search results, it’s best to know how Google chooses what shows up. One factor is linking. Google uses the number of links to a site to help determine its credibility. The more sites that link to your site, the better. While it would be great to receive a lot of links back to your site organically, it is not always possible right away.

The solution is, you can add links yourself! Link your social profiles and community pages as much as you can on your high-priority website pages. By linking these entities together, you’re increasing your authority over the keywords associated with your business.

Get more positive reviews in Google

Step 6: Get more positive reviews!
Since nothing is going to get rid of your negative reviews, it’s time to start getting more positive ones. If all of your negative reviews appear in the past, potential customers will know that you’ve changed your ways and are producing quality work. After every completed job, ask all your happy customers to leave you a review on Google, or wherever you have the most negative reviews. That way, you’ll drown the negativity out and begin to take charge of your online reputation. Learn from your feedback and reviews and always adapt your business when there’s repetition in the feedback. If you don’t want to ask for reviews yourself, you can always use a review management software like Broadly.

Google – We Can Get Google Reviews – CTA

Conclusion
Online reputation management can be tough for small business owners. A lot of local businesses don’t have the time or resources to monitor online reviews and search rankings. That’s why Broadly created review management software—to make it easier than ever to receive and promote reviews. Promoting your positive reviews makes them work double-time on improving your online presence.

A reputation management strategy is imperative to winning new business and retaining current customers in today’s online world. Keep your search results positive with Broadly’s help! With this automated assistance, you can keep an eye on your company’s reputation and are free to focus on other parts of your growing organization.

How to Delete a Google Review

By Remove Bad Reviews / On / In Delete Bad Reviews, Personal Reputation Management, Remove Bad Reviews, Remove Negative Reviews, Remove Search Results

Google reviews can make or break your business. Sadly, there are people who do leave negative or even downright mean Google reviews. But what, if anything, can you do about it?

Here we walk you through how to delete a Google review—or at least how to try. Google reviews are the internet’s “word-of-mouth,” influencing potential customers before they even visit your website or walk in your store.

Ultimately, having both good and bad reviews on Google isn’t the end of the world. In fact, having a couple negative reviews mixed in with mostly positive reviews is a good thing—it shows that you are a real business and that you didn’t just beg your friends to say nice things about you.

However, in the case of a truly nasty or possibly fake review, it’s worth it to do what you can to delete the Google review.

How to Delete a Google Review of Your Business that is Bad
Unfortunately, there isn’t a button that reads “delete Google review.” However, if you are the owner of the business that has received a bad review, there are different ways you can go about getting the review removed.

Respond to the Review
One of the first steps the business owner should take for how to delete a Google review is to respond to the reviewer who left the review. Say the right thing, and the customer might choose to remove the Google review on their own. At the very least, you can mitigate the damage as other potential customers will get to see your side of the story and learn a bit about your customer relations skills.

Here are 3 vital tips to keep in mind when responding to a negative review:

Respond kindly and be nice
Do not get defensive, and don’t make it personal
Keep the response brief and to the point
These three tips could be the key and make the difference between the reviewer retracting the bad review or letting it stand. Ask the person to contact your company so that you can investigate the issue that caused them to leave a bad review in the first place. If they do follow up, do everything you can to help them have a positive experience.

You May Also Like:

How to get Google Reviews

How to Respond to a Google Review
Not sure how to log in so you to respond to the review? Google makes it pretty simple. Follow these steps:

First, make sure you’ve claimed your business listing—that is, registered yourself on Google as the owner. This will give you access to the listing on Google’s search results so you can edit information such as the website or hours—and respond to reviews. Claim your business by visiting Google.com/business and entering details about your business.
Sign into Google My Business (you’ll set this account up in step 1 if you haven’t already) and select the location (if you have multiples) with the review you’d like to respond to.
In the menu, select “Reviews.” Then click “Respond” next to the review you would like to address.
Type your response and click “Submit.”
Flag the Review
If you believe you have received a review that is fake, inappropriate, or promotes a competitor you can flag it to be reviewed by Google for removal. Only reviews that violate Google policy will be removed.

Follow these steps to flag a review:

Log into Google My Business.
Select the location (if you have multiple)
In the menu, select “Reviews”
Find the review in question. Click the three-dot menu , then select “Flag as inappropriate.”
It can take several days for someone at Google to review your request and determine whether they will delete your Google review. If possible, ask other people to flag the review also, as this might draw more attention to an offensive review and encourage Google to remove the Google review.

Report to Google Small Business Support
Flagging the review and/or responding to the unfair comments sometimes gets the review removed. But if those strategies fail, the next step is to report the review to Google Small Business Support.

To contact Google’s support for businesses, follow these steps:

Go to support.google.com/business
On the top right of your browser, select “contact us”
Select “customer reviews and photos,” and then “manage customer reviews”
Choose to receive help via phone, web chat, or email
Using any of these methods, you can expect help within 24 hours. If you choose to contact Google via email or chat, it is helpful to have a screenshot of the review in question ready to go.

You can also send a tweet to the Google My Business team (@GoogleMyBiz) from your company Twitter account. Someone may reply to you and you can take things from there. You could also search for and seek advice about the removal of reviews in the Google community support forum.

The Next Step
When someone from the support team gets in contact with you, it is up to you to explain why the review should be removed. Be ready to tell them why you think the review is false or in violation of policy and to defend your request to get it removed.

In some cases, the member of the support team may tell you that they will escalate the review to a specialist, who will make a decision about the outcome. You will again have to wait for an email confirmation or phone call from the member of the support team who helped you. Hopefully, they will be contacting you with good news.

How to Remove a Review You Left on Google
Have you ever left a bad review for a business and then had second thoughts? If you realize your review might have been unfair, you might be asking yourself if you can delete a Google review you wrote. So how do you go about it?

You probably left the review using Google Maps. If so head back to Maps then follow the steps below:

In the left-hand corner and you will see the icon for the menu, with three lines. Click this.
Head to “Your Contributions” and then pick “Reviews.”
Find the review that you want to delete in the list under Reviews.
Click on the “More” icon (the three dots, one above the other).
You can then choose to either edit the review that you left or delete the review.
You May Also Like:

How to Leave a Google Review

Is It Possible To Remove a Google Review?
In short, yes. There are steps you can take if you feel that your company has been wronged with a review or a review has been faked. Google reviews and complaints can be the death of any business but are more detrimental to small or new businesses. The good news is that you can dispute a Google review. However, it is not an easy process and it can be frustrating.

Unfortunately, it is not as simple as going to your own account on Google and removing the review yourself. You can contact Google with the hope that they will remove the review, but there is no guarantee that Google will listen to what you have to say and remove the review for you. However, it’s probably still worth a try.

Hopefully, by now you will have a solid understanding of how to delete a Google review by following the steps outlined above. Remove a Google review that is bad and get your business back on track.

Get more tips and advice on Google Reviews

how to delete google reviews posted by others

By Remove Bad Reviews / On / In Remove Bad Reviews, Remove Bad Reviews in Google, Remove Business Reviews, Remove Negative Reviews, Remove Search Results

how to remove google reviews

how to remove fake google reviews

how to remove a bad review from google my business

how long does it take google to remove a review

amazon negative review removal service

does amazon delete negative reviews

bad reviews on google

Why do I need to worry about negative reviews?
Bad reviews directly affect your business’ bottom line by driving away customers. According to a ReviewTrackers survey, 94 percent of consumers report that an online review persuaded them to avoid a particular business. This number is worrisome because a company’s online profile is now one of the main ways that people learn about it. In 2017, 93 percent of consumers checked online reviews when deciding whether or not to do business with a local firm.

Online reviews also carry a lot of weight with consumers. Research from BrightLocal reveals that 85 percent of people value reviewers’ opinions as much as they would a friend or family member’s personal recommendation. Moreover, 40 percent of individuals would avoid a business because of a negative review.

Besides turning away potential customers, bad online reviews can hurt your company’s SEO. In a recent survey conducted by Moz, online reviews accounted for up to up 10 percent of local search engine ranking decisions. Thus, having a number of poor reviews can cause your company’s website to appear farther down the page in a Google search.

What are my options for dealing with bad reviews?
Before you can begin to address your negative reviews, you’ll need to identify which ones are the most problematic. To accomplish this, you can do a number of Google searches for your company name and see what negative content comes up. When deciding which reviews to tackle first, you’ll want to take into account how high they rank in your search results. The higher on the page they appear, the more likely it is that a potential customer will read them. You should also look up your company on the most popular online business review sites, such as Angie’s List, Insider Pages, and Google My Business.

Are online reviews hurting your business? We can help.
SCHEDULE A FREE CONSULTATION
Read all of your reviews carefully, searching for common complaints that you need to address or issues that you’ve already fixed. Is a single unhappy customer responsible for posting most of the negative comments? Are any of the reviews obviously fake?

Once you’ve identified which negative reviews to target, you can decide how you want to manage them. You have several options: You can fix your business to solve the problem and avoid getting any more bad reviews, you can try to get the site to delete them, you can respond to them in hopes of resolving the reviewer’s complaint and getting them to revise their review, or you can publish so many positive reviews that you essentially drown out the negative voices. The best results, though, usually come from combining all four strategies.

how to handle negative reviews
1. Repair your business
The first step is to see what you can do to address those common complaints. While you should only give so much weight to rude and abusive reviews, if the same problem keeps coming up, it’s likely affecting far more customers than just those willing to complain on the Internet. Find and address those problems before you do anything else; listening to your critics and acting accordingly is your most effective tool for preventing bad reviews on the Internet.

2. Erase negative reviews
It seems like such a simple solution: Just ask the website to delete the review! Sadly, eliminating bad reviews is never this easy. The problem is that, according to Section 230 of the Communications Decency Act, websites aren’t liable for what their users post.

Whatever you do, don’t hire anybody who promises to remove content from review sites for you. Companies that promise to do this are most likely trying to scam you. Most people find that after they pay for bad reviews to disappear, the content keeps coming back, which means they end up having to repeatedly pay to keep it at bay.

Take control of your business’s online reputation.
TALK TO AN EXPERT
Review sites generally have a set of very strict guidelines (usually listed in their Terms of Service) for removing content. Often, the review has to be personally threatening or profane for a site to agree to remove it. Likewise, if you can demonstrate that the individual who wrote the content is actually a business competitor, someone you are battling in a lawsuit, or a fake reviewer, then the site will probably delete the content.

Remember, though, that the process for deciding to remove negative reviews is entirely subjective, and the final decision rests with the website. Therefore, there is no guarantee that the website in question will agree with you about the inappropriateness of the content. Reviews that sound calm and reasonable are extremely difficult to remove, regardless of how wildly inaccurate they may be.

You will have to adjust your tactics, as well as your expectations, for each site you are trying to remove content from. The following are some strategies for a handful of specific popular review sites:

Angie’s List
Angie’s List won’t remove any review unless it meets the following three conditions:

The member who posted it asks to have it removed.
The issue the review describes is resolved as part of a Complaint Resolution.
Angie’s List verifies that the review was fraudulently posted.
Thus, your best bet is to contact the unhappy reviewer and work with him or her to resolve the issue.

A surprising number of Angie’s List users will voluntarily remove their negative reviews if a business owner goes out of his or her way to correct the problem that led to the bad review. In fact, this is the number-one way to remove bad online reviews from Angie’s List. Additionally, making the reviewer happy might win you back a customer who otherwise would have been lost for good.

Insider Pages
To remove a bad review on your company’s Insider Pages site, you’ll need to make sure that you’ve claimed the listing. If you haven’t yet created an account, you’ll need to do that first and then search the site for your company name. When you arrive at your company’s page, just click the “Claim Business” link.

Take control of your business’s online reputation.
TALK TO AN EXPERT
Once you’ve verified your account information, you can report a bad review as “abuse.” Simply go to the review in question and click the “Report Abuse” button. Insider Pages employees will then look at the content to see if it violates the company’s Terms of Service. If it does, then Insider Pages will delete the review. If not, then the review will remain. There is little you can do to dispute the site’s decision. This is why it’s vital that you look into other ways to address the negative review.

Insider Pages offers business owners a way to respond to reviews, and doing so is a great way to not only resolve the disgruntled customer’s issue, but also show potential customers that you are a professional who cares about your customers’ satisfaction. To post a response, just click “View/Update Business Profile” and then click “Respond to Reviews” at the bottom of the page. When you are done with your response, click “Update Response.” Bear in mind though that the site doesn’t let you respond to reviews from Citysearch users.

Google My Business
Google My Business reviews are notoriously difficult to remove. However, the site does offer a way to flag reviews to bring them to the attention of Google employees. If the review violates the site’s policies regarding Prohibited and Restricted Content, then Google will delete it. Simply select “Reviews” from the My Google Business menu, find the review you want to flag, and click the three vertical dots menu. Finally, click “Flag as inappropriate.” This last item will be “Flag review” if you are using the mobile app.

Are online reviews hurting your business? We can help.
SCHEDULE A FREE CONSULTATION
Regardless of whether you end up flagging a bad review, the best approach for dealing with negative Google My Business reviews is to quickly and calmly respond to them. To do so, you must first verify that the business is yours.

3. Respond to negative reviews
Your next tool is to simply respond to reviews. Especially for sites that refuse to delete bad online reviews, replying to a review can be a powerful tool because it turns a one-sided view of your business into one where a potential customer can see both sides of the problem.

When it comes to replying, there’s a set of rules you need to stick to for the best effect:

Use common courtesy. Being polite forces the critic to also be polite; especially if there’s a rude review, it will force a contrast between the raging critic and the polite business owner.
If you are at fault, apologize and see what you can do to resolve the situation. Often, demonstrating that you’ve heard their complaints and that you care can do a lot to excise a bad review.
If there’s another side to the story, lay it out clearly and concisely without blaming the critic. Making the critic aware of information he or she may not know (or pointing out information they’ve purposely left out) helps mitigate a bad review.
Never make legal threats or “out” the critic under their real name; doing so can get your response removed, and legal threats are empty anyway.
Take control of your business’s online reputation.
TALK TO AN EXPERT
4. Bury negative reviews
Another highly effective tactic for dealing with negative reviews is to simply force a contrast between a handful of bad reviews and a flood of good ones. Encourage your customers to review you on websites by including links on your website, in your social media presence, and in your email signatures. Post signs asking those with a positive experience to review you online and those with a bad one to come see you personally to talk about it. The flood of positive reviews will often be a powerful counter to even the most vitriolic critic.

In addition to generating positive reviews, it’s a good idea to create other content that will rank higher than your negative reviews in a Google search results page. This content can include social media posts, articles, or listings on business websites.

How do I keep negative reviews from affecting my business again?
Don’t assume that you can ignore your company’s online reputation after you have successfully addressed your bad reviews. You will need to continually monitor your search results to stay on top of any negative content.

If you need help dealing with negative reviews, contact ReputationDefender for a free consultation. We’ll help you build up a positive presence online to counteract even the worst review. In the end, you should be the one in charge of defining your company’s reputation, not strangers on the Internet.

Need assistance? Talk to an expert.

Remove Negative Business Reviews

By Remove Bad Reviews / On / In Remove Bad Reviews, Remove Business Reviews, Remove Negative Reviews

Negative business reviews are terrible for your company’s reputation.

When a potential customer reads a negative review they believe them. It doesn’t matter if the complaint is unjustified, it doesn’t matter if the review is fake, or posted by a competitor… They just read a bad review and now they don’t trust your business.

If you have bad reviews in Google, or Yelp, Facebook, TripAdvisor… it doesn’t matter where it shows up. People read it and people believe it. For this reason a negative business review costs your business dearly in new customers, it also erodes the general reputation and image of your company, and it invites more negative comments in the future.

Does your business have negative reviews?

If you have found negative reviews about your business in Google you need to get rid of them. We have a great success rate in actually removing negative reviews altogether. Where a bad review can’t be removed, we bury suppress and replace them with positive search results that promote and protect your business.

Don’t let a bad reputation destroy your company… Contact us now for a FREE QUOTE.

Call us for a chat on 0800 088 5506 or fill in our contact form below.