Online reviews are the modern day word-of-mouth, and small business owners know how crucial positive word-of-mouth can be to their success.
Getting positive online reviews can result in gaining more customers for your business, while negative reviews can lead to potential customers avoiding your company altogether. You might think, why not avoid reviews altogether? Well, we’re here to tell you that to show up in Google searches and Google Maps listings, you’ll want to have frequent reviews left by your customers on Google My Business.
Turn Fans Into Reviewers – CTA
Here are some fast facts about the effects that online reviews will have on your business in 2019:
87% of consumers say a business needs to have a three- to five-star rating before they will use them (Source)
73% of consumers think reviews older than three months aren’t relevant (Source)
Customers spend 31% more with a company that has excellent reviews (Source)
On average, one bad review can cost you 30 customers (Source)
88% of consumers who conduct local business searches on a mobile device either call or visit the business within 24 hours (Source)
46% of all searches on Google are seeking local information. (Source)
These statistics should convince you of the importance of having good online reviews. For those of you who know that reviews are important, but only have bad reviews, let’s talk. Shouldn’t it just be easy to delete these? Unfortunately, that isn’t the case. These negative reviews could cost you tons of new customers every day.
Negative Review Sites on Google
The Business of Customer Complaint Sites
It’s tough to get anything taken offline—especially when some websites monetize customer complaints. In an ideal world, every fake or false thing said about your company could be removed easily and immediately.
There used to be only a couple of ways customers could complain if they didn’t like a product or a service. In the past, customers could complain about the business to a friend, or request to speak to the manager to try and find a solution. Now, consumers are much more empowered with social media and the internet. People use the web to find local businesses, compare prices and services, and make purchasing decisions. Bad and fake reviews can spread from Yelp to social media, to customer complaint sites.
A customer complaint website has the sole purpose of collecting bad or false reviews, only to charge a fee to get removed. These sites are meant to warn other consumers of scams, but they are not always used according to that intent. They say you can request a removal but again, usually come with a cost.
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Some users abuse these sites and use them to spread damaging or untrue comments about businesses. It could be a former employee trying to sabotage a company or a very upset customer. Either way, your business suffers from these bad reviews on complaint websites.
So, how do you keep negative reviews from showing up in Google search results? While improving the customer experience is always a good move, you will still need online damage control in the interim.
Don’t let bad or fake reviews ruin your mood or online reputation! Check out these steps to stop negative reviews from showing at the top of Google searches.
How To Remove Bad Reviews from Google Search Results
6 Steps to Push Bad Reviews Out of Google Search Results
Since you can’t remove the bad reviews, the next best thing you can do is to bury the bad with the good. Here are some steps to take in reversing your negative search results and make them positive again.
Step 1: Have a plan to attack those negative keywords
When it comes to search results, your keyword authority is very important. No control over your keywords can mean negative search results! If there is negative content associated with your business name, you will want to try to outnumber it. To do this, find all the negative keywords that come up when you search your company. Then, work to create positive content using those same keywords. In time, you’ll push down negative results and raise positive results. Eventually, you’ll regain control of your online reputation.
Reviews – Manage – CTA
Step 2: Claim and manage public profiles for yourself and your business
To help drown out the bad comments, create social media profiles for both yourself and your business. Make a Facebook Business Page, confirm your Google My Business account, and set up as many online listing for your business as you can. Social accounts like Twitter and Instagram can also help in owning your businesses brand. The more online profiles you claim, the better online authority you have. Plus, these social media accounts often beat out other types of content in search results.
You can take it a step further and also join communities and forums surrounding your industry. The same idea as above is at work: you are creating new, accurate information online that is associated with your personal and business names. In doing so, you bury the old, bad information.
Claim social media profiles
Step 3: Comment publicly in these industry blogs, forums, and social media
If you joined a forum such as Quora, make a point to comment on topics often. Showing up online while you give advice is a great way to solidify your expertise. Try commenting with support or positivity on neighboring companies’ social media posts. The public will see your business as approachable and friendly.
Remember, anything you say online can be traced. When commenting and posting on social media, practice a little self-censorship. It’s worth it. Posting intelligent, well-written content about your industry can make you more professional and established.
Facebook – Show How Facebook Reviews – CTAStep 4: Do something newsworthy and promote it with a press release
A press release is a great way to get mentions in the media. Be careful though, not to push out news releases every single time something happens. It is worth knowing that not all news is newsworthy. Sure, a new piece of equipment is exciting to you, but it’s not deserving of an entire press release. Instead, exercise your creativity. Brainstorm new ways to create buzz around your business.
The goal of many marketing campaigns is to generate a buzz. Craft up a clever social media campaign, run a contest, or host a local event to make the news. However, don’t expect to receive automatic media coverage simply because you hoped for it. To get press hits, send out a well-written press release to media contacts who are best-suited to receive the information. Doing this can help down out those negative search results with pages upon pages of good press.
Step 5: Link your promotions to priority pages
Lastly, to manage what shows up in your Google search results, it’s best to know how Google chooses what shows up. One factor is linking. Google uses the number of links to a site to help determine its credibility. The more sites that link to your site, the better. While it would be great to receive a lot of links back to your site organically, it is not always possible right away.
The solution is, you can add links yourself! Link your social profiles and community pages as much as you can on your high-priority website pages. By linking these entities together, you’re increasing your authority over the keywords associated with your business.
Get more positive reviews in Google
Step 6: Get more positive reviews!
Since nothing is going to get rid of your negative reviews, it’s time to start getting more positive ones. If all of your negative reviews appear in the past, potential customers will know that you’ve changed your ways and are producing quality work. After every completed job, ask all your happy customers to leave you a review on Google, or wherever you have the most negative reviews. That way, you’ll drown the negativity out and begin to take charge of your online reputation. Learn from your feedback and reviews and always adapt your business when there’s repetition in the feedback. If you don’t want to ask for reviews yourself, you can always use a review management software like Broadly.
Google – We Can Get Google Reviews – CTA
Conclusion
Online reputation management can be tough for small business owners. A lot of local businesses don’t have the time or resources to monitor online reviews and search rankings. That’s why Broadly created review management software—to make it easier than ever to receive and promote reviews. Promoting your positive reviews makes them work double-time on improving your online presence.
A reputation management strategy is imperative to winning new business and retaining current customers in today’s online world. Keep your search results positive with Broadly’s help! With this automated assistance, you can keep an eye on your company’s reputation and are free to focus on other parts of your growing organization.
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Page navigationWe are different to other online reputation management companies because we get negative online reviews deleted, not just pushed down in Google or ‘displaced’. It is impossible to ‘displace’ a page for every given search term and so permanent removal is the best option. We are an established business with over five years expertise in repairing negative reputations of companies, brands and individuals alike.
Unlike our competitors we handle each page individually, so there is no need to tie you in to a contract. We only charge a one-off fee for pages we can remove. Our website is Paypal integrated, allowing us to instantly refund you if the page is not completely deleted within 2 weeks. We have a no quibbles guarantee. When you place an order with Yahoo Reputation, you gain access to our unique Removal Management Suite. This will allow you to easily manage your orders. As soon as the Yahoo Answer page is deleted it will be shown on your dashboard. Here is an example of a removed Yahoo page.
We have removed negative content on many websites over the years, but specialize in removing content on Yahoo Answers, Yelp, Yell.com and Google Suggest. Below is our contact form which you can use to contact us about removing any bad reviews you may have. We remove reviews about you personally, as well as negative business reviews. Click here to read real Pure Reputation reviews. If you want to be forgotten under the right to be forgotten act, we can ensure that happens as quickly as possible. Contact us today.
At Pure Reputation Agency, we can help vendors and sellers and online market places to remove bad reviews from their customers. This improve the star rating and increase the appeal for future client. Find out more about removing vendor reviews from here.
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Why do I need to worry about negative reviews?
Bad reviews directly affect your business’ bottom line by driving away customers. According to a ReviewTrackers survey, 94 percent of consumers report that an online review persuaded them to avoid a particular business. This number is worrisome because a company’s online profile is now one of the main ways that people learn about it. In 2017, 93 percent of consumers checked online reviews when deciding whether or not to do business with a local firm.
Online reviews also carry a lot of weight with consumers. Research from BrightLocal reveals that 85 percent of people value reviewers’ opinions as much as they would a friend or family member’s personal recommendation. Moreover, 40 percent of individuals would avoid a business because of a negative review.
Besides turning away potential customers, bad online reviews can hurt your company’s SEO. In a recent survey conducted by Moz, online reviews accounted for up to up 10 percent of local search engine ranking decisions. Thus, having a number of poor reviews can cause your company’s website to appear farther down the page in a Google search.
What are my options for dealing with bad reviews?
Before you can begin to address your negative reviews, you’ll need to identify which ones are the most problematic. To accomplish this, you can do a number of Google searches for your company name and see what negative content comes up. When deciding which reviews to tackle first, you’ll want to take into account how high they rank in your search results. The higher on the page they appear, the more likely it is that a potential customer will read them. You should also look up your company on the most popular online business review sites, such as Angie’s List, Insider Pages, and Google My Business.
Are online reviews hurting your business? We can help.
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Read all of your reviews carefully, searching for common complaints that you need to address or issues that you’ve already fixed. Is a single unhappy customer responsible for posting most of the negative comments? Are any of the reviews obviously fake?
Once you’ve identified which negative reviews to target, you can decide how you want to manage them. You have several options: You can fix your business to solve the problem and avoid getting any more bad reviews, you can try to get the site to delete them, you can respond to them in hopes of resolving the reviewer’s complaint and getting them to revise their review, or you can publish so many positive reviews that you essentially drown out the negative voices. The best results, though, usually come from combining all four strategies.
how to handle negative reviews
1. Repair your business
The first step is to see what you can do to address those common complaints. While you should only give so much weight to rude and abusive reviews, if the same problem keeps coming up, it’s likely affecting far more customers than just those willing to complain on the Internet. Find and address those problems before you do anything else; listening to your critics and acting accordingly is your most effective tool for preventing bad reviews on the Internet.
2. Erase negative reviews
It seems like such a simple solution: Just ask the website to delete the review! Sadly, eliminating bad reviews is never this easy. The problem is that, according to Section 230 of the Communications Decency Act, websites aren’t liable for what their users post.
Whatever you do, don’t hire anybody who promises to remove content from review sites for you. Companies that promise to do this are most likely trying to scam you. Most people find that after they pay for bad reviews to disappear, the content keeps coming back, which means they end up having to repeatedly pay to keep it at bay.
Take control of your business’s online reputation.
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Review sites generally have a set of very strict guidelines (usually listed in their Terms of Service) for removing content. Often, the review has to be personally threatening or profane for a site to agree to remove it. Likewise, if you can demonstrate that the individual who wrote the content is actually a business competitor, someone you are battling in a lawsuit, or a fake reviewer, then the site will probably delete the content.
Remember, though, that the process for deciding to remove negative reviews is entirely subjective, and the final decision rests with the website. Therefore, there is no guarantee that the website in question will agree with you about the inappropriateness of the content. Reviews that sound calm and reasonable are extremely difficult to remove, regardless of how wildly inaccurate they may be.
You will have to adjust your tactics, as well as your expectations, for each site you are trying to remove content from. The following are some strategies for a handful of specific popular review sites:
Angie’s List
Angie’s List won’t remove any review unless it meets the following three conditions:
The member who posted it asks to have it removed.
The issue the review describes is resolved as part of a Complaint Resolution.
Angie’s List verifies that the review was fraudulently posted.
Thus, your best bet is to contact the unhappy reviewer and work with him or her to resolve the issue.
A surprising number of Angie’s List users will voluntarily remove their negative reviews if a business owner goes out of his or her way to correct the problem that led to the bad review. In fact, this is the number-one way to remove bad online reviews from Angie’s List. Additionally, making the reviewer happy might win you back a customer who otherwise would have been lost for good.
Insider Pages
To remove a bad review on your company’s Insider Pages site, you’ll need to make sure that you’ve claimed the listing. If you haven’t yet created an account, you’ll need to do that first and then search the site for your company name. When you arrive at your company’s page, just click the “Claim Business” link.
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Once you’ve verified your account information, you can report a bad review as “abuse.” Simply go to the review in question and click the “Report Abuse” button. Insider Pages employees will then look at the content to see if it violates the company’s Terms of Service. If it does, then Insider Pages will delete the review. If not, then the review will remain. There is little you can do to dispute the site’s decision. This is why it’s vital that you look into other ways to address the negative review.
Insider Pages offers business owners a way to respond to reviews, and doing so is a great way to not only resolve the disgruntled customer’s issue, but also show potential customers that you are a professional who cares about your customers’ satisfaction. To post a response, just click “View/Update Business Profile” and then click “Respond to Reviews” at the bottom of the page. When you are done with your response, click “Update Response.” Bear in mind though that the site doesn’t let you respond to reviews from Citysearch users.
Google My Business
Google My Business reviews are notoriously difficult to remove. However, the site does offer a way to flag reviews to bring them to the attention of Google employees. If the review violates the site’s policies regarding Prohibited and Restricted Content, then Google will delete it. Simply select “Reviews” from the My Google Business menu, find the review you want to flag, and click the three vertical dots menu. Finally, click “Flag as inappropriate.” This last item will be “Flag review” if you are using the mobile app.
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Regardless of whether you end up flagging a bad review, the best approach for dealing with negative Google My Business reviews is to quickly and calmly respond to them. To do so, you must first verify that the business is yours.
3. Respond to negative reviews
Your next tool is to simply respond to reviews. Especially for sites that refuse to delete bad online reviews, replying to a review can be a powerful tool because it turns a one-sided view of your business into one where a potential customer can see both sides of the problem.
When it comes to replying, there’s a set of rules you need to stick to for the best effect:
Use common courtesy. Being polite forces the critic to also be polite; especially if there’s a rude review, it will force a contrast between the raging critic and the polite business owner.
If you are at fault, apologize and see what you can do to resolve the situation. Often, demonstrating that you’ve heard their complaints and that you care can do a lot to excise a bad review.
If there’s another side to the story, lay it out clearly and concisely without blaming the critic. Making the critic aware of information he or she may not know (or pointing out information they’ve purposely left out) helps mitigate a bad review.
Never make legal threats or “out” the critic under their real name; doing so can get your response removed, and legal threats are empty anyway.
Take control of your business’s online reputation.
TALK TO AN EXPERT
4. Bury negative reviews
Another highly effective tactic for dealing with negative reviews is to simply force a contrast between a handful of bad reviews and a flood of good ones. Encourage your customers to review you on websites by including links on your website, in your social media presence, and in your email signatures. Post signs asking those with a positive experience to review you online and those with a bad one to come see you personally to talk about it. The flood of positive reviews will often be a powerful counter to even the most vitriolic critic.
In addition to generating positive reviews, it’s a good idea to create other content that will rank higher than your negative reviews in a Google search results page. This content can include social media posts, articles, or listings on business websites.
How do I keep negative reviews from affecting my business again?
Don’t assume that you can ignore your company’s online reputation after you have successfully addressed your bad reviews. You will need to continually monitor your search results to stay on top of any negative content.
If you need help dealing with negative reviews, contact ReputationDefender for a free consultation. We’ll help you build up a positive presence online to counteract even the worst review. In the end, you should be the one in charge of defining your company’s reputation, not strangers on the Internet.
If your company has bad reviews, it might be worthwhile speaking to professionals. Reputation Management companies have strategies to remove negative reviews from all kinds areas of the Internet.
Google Business Listings, Glass Door, Yelp, TripAdvisor, Facebook, YouTube, … Anywhere.
Call us for a chat on 0800 088 5506 and we can help you with all kinds of negative search results in Google.
We can help you by deleting negative content, removing images, news articles, social media comments, bad reviews, negative feedback…
Visit our website for a free quote on getting help!
Reputation Ace is Reputation Management company that helps businesses, brands, and individuals repair their online reputation and control their online image. In this day and age your image and reputation is everything. If you don’t have a positive image online who is doing business with you? Get help now!
How to remove bad reviews from Google local
Do you want to know how to delete google reviews posted by others?
It can be extremely difficult as you know! Google will not just remove a review because you don’t like it. And some of these reviews will be from other websites that are being displayed on page 1.
We know how to remove bad reviews from google maps. Google Business listings, TripAdvisor, Yelp etc… We have extensive knowledge of removing bad reviews, and negative search results of all types.
Is it illegal to delete bad reviews?
No it is not. In fact some bad reviews might be some
How to remove negative reviews from Google search results
There are 3 ways to get rid of negative content from Google search results
1 – Remove the content at the source
2 – De-index the content so that the search engine does not display the content
3 – Suppress, bury and replace the content with new content that dominates the search term.
We work from every angle to repair the online reputation of businesses globally.
If you need to hide or bury bad google reviews, don’t worry… We can help. We know how to hide google reviews and repair your online reputation.
Do you have customer complaints showing up online when people search for your business?
It’s not a good look and it seriously damages your ability to earn and compete.
If a customer has complained and posted negative reviews about your business in Google, Facebook or any other review website you need to take action to minimise the damage to your business reputation.
Hiding and Removing Customer Complaints
You will probably know this already, but it is difficult to remove bad reviews and complaints. The person that posted them will probably not want to remove it themselves, replying to the complaint can make it worse and rank higher, and most websites that are displaying the comments will not be willing to remove it either…
Because of this we have developed strategies to remove them. If they can not be removed through our methods we hide, suppress and replace them so that they are no longer visible.
We give you control of your online reputation and ensure that when people search for your business, people do not see bad reviews, customer complaints or negative comments.
Contact us now for a FREE QUOTE!
Got any questions? Need help quickly? Call us free on 0800 088 5506
If you have found a bad review in Google you will no doubt want to get rid of it as soon as possible. We have a high success rate of removing negative business reviews from Google, and we can help you too.
Whether your negative reviews are on your Google Business page, or if they are on a review website that displays within Google search results – we can hide and remove them.
Removing Negative Google Reviews
Bad reviews on your Google Business Page display on the right hand side of search results and are clear for anyone to see when they search for your business.
Some of these results are also displayed in text form on page 1 along with 1 star reviews. These damage your image, reputation and credibility so it is important to hide and remove these business reviews effectively.
Remove Business Reviews from Google Search Results.
In some cases we can completely remove negative business reviews from popular review websites like Yelp, Yellow Pages, Trip Advisor, Trust Pilot, Review Centre etc…
Hide & Remove Negative Search Results in Google
We can hide and remove these negative search results from all review websites. If you need help you can call us now for a chat on 0800 088 5506 or fill in our contact form for a quote.
Where reviews can not be permanently deleted and removed, we then move towards burying, suppressing and replacing the negative search results so that you have complete control of what people see when they search for your business.
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If you would like to remove negative reviews for your business, contact us now!
